FAQ

Q: What is "Fitceps"

A: Fitceps is a Jaipur based start-up business to provide you the most genuine supplements for most genuine prices. We guarantee each and every product we sell.


Q: How do you ensure authenticity?

A: We donot work on marketplace model. Our each product comes with proper importers tag along with good packaging and labelling. We also have an expert team of quality check with years of experience in fitness.


Q: How do you plan to take this business further?

A: We plan to open our warehouses across major cities throughout India to further reduce costing and delivery duration. We are here with a dream to be among the best e-commerce platforms in India.


Q: How can I order through "Fitceps"?

A: You can order directly through the website or You can always DM us on any of our social media profiles. We are currently working on adding more products to the website . For any other product you can always DM us for enquiry.


Q: Which cities and locations do you operate in?

A: We deliver to around 22000+ pin-codes in India.


Q: How much time do you take to ship the orders and what are the delivery charges?

A: We generally dispatch our orders in 1 business day* . The orders are delivered to you in 3-5 business days**. There are no delivery charges on any amount of purchase.


Q: How do  I know if my order is booked or not?

A: After you place the order, our team confirms it and then you receive a mail as an order confirmation with Invoice of your purchase and shipping details.


Q:How can I track my order?

A: Once we ship your order, you'll receive an email with the link to track your order. 


Q: How can we cancel our order?

A: We are working on making this website more user-friendly. Currently, if you can cancel your order by sending an email to "fitcepsjaipur@gmail.com" giving all the correct information like "name", "order" , "contact details" , "address", "order number", etc within an hour of placing it.(*The cancellation of order solely depends on "Fitceps'*)


Q: How can we pay?

A: You can pay by cash on delivery or through  Paytm gateway by UPI/Credit/Debit card/Wallets/etc which is highly encrypted and secure.